Frequently Asked Questions | Oracle Tile & Stone

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Wholesale Natural Stone Supplier

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Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

Wholesale Natural Stone Supplier

Trade Pricing

Fast Nationwide Shipping

For Fabricators

Contractors

Designers

Builders

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Frequently Asked Questions

Find answers to the most common questions about our products, ordering process, shipping, Trade Accounts, and more. If you can't find what you're looking for, please contact us at support@oraclestone.com.

Orders & Accounts

Do I need an account to place an order?

No. Retail customers can place orders as guests or create a customer account to track orders and view order history.

What are the benefits of creating an account?

A customer account allows you to:

What is a Trade Account?

A Trade Account is available to qualified industry professionals and provides access to exclusive wholesale pricing and additional trade benefits.

How do I apply for a Trade Account?

Complete the online [Trade Account application](/content/pages/wholesale-signup-form "Wholesale Account Application"/index.html). Our team will review your information and notify you once your application has been approved.

When can I see wholesale pricing?

Wholesale pricing becomes available after your Trade Account has been approved and you are logged into your account.

Who can apply for a Trade Account?

We welcome applications from:

Products

Is natural stone identical from piece to piece?

No. Natural stone is formed by nature, so every tile is unique. Variations in color, veining, shade, texture, and pattern are expected and are not considered defects.

Will my order match the product photos exactly?

Not necessarily. Product photos represent the general appearance of the material. Natural variations are part of the beauty of genuine stone.

Should I order a sample?

Yes. We recommend ordering samples whenever possible before purchasing larger quantities.

Can I mix tiles from different boxes?

Yes. Blending tiles from multiple boxes during installation helps create a more natural and balanced appearance.

Ordering

View all FAQs

Can I request a quote?

Absolutely. We provide quotes for residential projects, commercial jobs, and bulk purchases. Fill the from [here](/content/pages/request-a-quote "Request a Quote"/index.html).

Do you offer volume discounts?

Yes. Depending on the product and order quantity, volume pricing may be available.

Can I change my order after placing it?

If your order has not yet shipped, please contact us as soon as possible. We'll do our best to accommodate your request.

How quickly are orders processed?

Most in-stock orders are processed within 1–3 business days.

Shipping & Delivery

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Which carriers do you use?

Smaller orders are shipped via UPS, FedEx, or USPS.

Larger palletized orders ship via LTL freight carriers.

Do you ship nationwide?

Yes. We ship throughout the United States.

How long does shipping take?

Delivery times depend on the carrier, destination, and shipping service selected during checkout.

Can you guarantee a delivery date?

No. Once an order leaves our warehouse, delivery schedules are managed by the shipping carrier. If your project has a strict deadline, please contact us before ordering or select an expedited shipping option if available.

Do I need to inspect my shipment?

Yes. Please inspect your shipment immediately upon delivery and report any visible damage as soon as possible.

What if my shipment arrives damaged?

Take photos of the packaging and damaged products, then contact support@oraclestone.com immediately so we can assist with the claim process.

Returns

View all FAQs

What is your return policy?

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable restocking fees.

Are samples returnable?

No. Samples are non-returnable.

Can I return custom products?

No. Custom-made, fabricated, and special-order products cannot be returned.

Who pays for return shipping?

Unless the return is due to our error, customers are responsible for return shipping costs.

Installation

View all FAQs

Should I hire a professional installer?

Yes. We strongly recommend using an experienced tile installer familiar with natural stone.

Should I inspect tiles before installation?

Absolutely. Inspect all materials before installation. Do not install products you believe are damaged or incorrect.

Is sealing required?

Many natural stone products benefit from sealing. Requirements vary depending on the stone type, finish, and installation area.

Care & Maintenance

View all FAQs

How should I clean natural stone?

Use a pH-neutral cleaner specifically designed for natural stone.

Can I use vinegar or bleach?

No. Acidic and harsh cleaners may damage natural stone and should not be used.

How often should I seal my stone?

Sealing frequency depends on the type of stone, finish, location, and daily use. Follow the sealer manufacturer's recommendations.

Commercial & Bulk Orders

View all FAQs

Do you work with commercial projects?

Yes. We supply natural stone for commercial, hospitality, multifamily, retail, and residential developments.

Can I place large volume orders?

Yes. We regularly fulfill bulk and palletized orders throughout the United States.

Do you offer freight discounts?

Depending on order size, destination, and product selection, reduced freight rates may be available.

Need More Help?

If you have additional questions about our products, Trade Accounts, shipping, or your order, our team is happy to assist. You can send us a message by filling out the form below.

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Helpful Resources

[Buying Guide](/content/pages/buying-guide "Buying Guide"/index.html)

[Installation Guide](/content/pages/installation-guide "Installation Guide"/index.html)

[Stone Care & Maintenance](/content/pages/stone-care-and-maintenance "Stone Care and Maintenance"/index.html)

[Trade Program](/content/pages/trade-program "Trade Program"/index.html)

[Request a Quote](/content/pages/request-a-quote "Request a Quote"/index.html)

[Freight Information](/content/pages/freight-information "Freight Information"/index.html)

[Shipping Policy](/content/policies/shipping-policy "Shipping Policy"/index.html)

[Return & Refund Policy](/content/policies/refund-policy "Return and Refund Policy"/index.html)

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Got questions? Call us 24/7

1-714-533-2383

Need help with your order?

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